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Helpdesk 技术支持工程师(深圳、广州)

Duties:
1.    Day-to-day Internal Key Application/System usage and functional Support for business user.
日常内部IT/业务应用系统支持,指导用户正确使用IT/业务系统。
2.    Problem solving—identifies and resolves application problems in a timely manner and gathers and analyzes information skillfully.
熟练分析问题并及时为用户解决问题。
3.    Customer Service—manages difficult customer situations, responds promptly to customer needs and collect customer feedback to improve service.
了解用户需求,收集用户反馈意见,为用户提供IT 支持。
4.    IT Training to end user for new features or enhancement of IT application/system upgrade.
为新用户提供IT/业务系统使用方面的培训或针对新的系统优化为用户进行培训。
5.    Primary interface with internal key business user for business requirement and gap analysis of IT support.
主要面对用户,积极主动同用户沟通并了解用户业务需求,提供相应的IT系统解决方案。

Requirement:
1.    Self-motivated & Self-discipline.
有责任心,善于沟通,能吃苦耐劳,有良好的服务意识。
2.    Have a good foundation of IT knowledge
有一定的IT基础知识,有IT helpdesk经验优先。
3.    Able to work with business client for meeting the business needs.
能够独立跟客户沟通,了解客户需求。
4.    Ability to work independently and as a team member.
具有独立处理问题的能和团队合作的能力。
5.    Good oral and written skills focusing in technical / instruction-oriented communications.
良好的英语表达和书写能力, 懂粤语为佳。
6.    Other Experience:  A minimum 1-2 year working experience relevant working experience.
至少一年工作经验为佳。

联系邮箱:meixia.fang@zonefound.com.cn